Apple Event: May 7th at 7 am PT
After the most recent software update (watch os 7.1) my series 4 watch stopped responding to touch. I tried a hard reset and a full reset and restore. All to no avail. Apple support said it’s a hardware issues via chat, but that seams highly unlikely due to the watch working before bed just fine and then not working upon waking the next day to new software.
[Edited by Moderator]
Apple Watch Series 4, watchOS 7
since Apple tech support told me it was a hardware issue (wrong) Iwent out and bought a new series 6 It would not allow me to load my backup onto it. not sure why. so I unpaired my old watch from my phone, and did a full reset (3rd time) and this time when it started up the touch screen worked. I loaded my backup onto it and it's working fine. I returned to new watch to target (great return policy btw)
So, FYI apple techs... this was not a hardware issue!
just keep reseting and unpairing until it becomes responsive. took me 4 tries)
since Apple tech support told me it was a hardware issue (wrong) Iwent out and bought a new series 6 It would not allow me to load my backup onto it. not sure why. so I unpaired my old watch from my phone, and did a full reset (3rd time) and this time when it started up the touch screen worked. I loaded my backup onto it and it's working fine. I returned to new watch to target (great return policy btw)
So, FYI apple techs... this was not a hardware issue!
just keep reseting and unpairing until it becomes responsive. took me 4 tries)
Series 6 the same except if I put my palm on it, it wakes for a few seconds
Apple Watch touch screen is unresponsive
