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Can't Restart or Shutdown from Apple Menu

5181 Views 38 Replies Latest reply: May 12, 2006 4:45 AM by Astuteaux RSS
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writergirl2 Level 2 Level 2 (150 points)
Currently Being Moderated
Nov 30, 2005 1:30 AM
Hi everyone

Out of the blue, I can't restart or shutdown my mac from the Apple menu (though I can put it to sleep). To restart or shutdown, I have to go back to the login window and do it that way.

Anyone got a solution?

Many thanks
WG
iMac ipod ibook, Mac OS X (10.4)
  • Francine Schwieder Level 6 Level 6 (19,000 points)
    Currently Being Moderated
    Dec 3, 2005 10:20 AM (in response to writergirl2)
    I been seeing reports of this problem a lot lately. One thing that used to cause a failure to shutdown was MirrorAgent, the automatic dotMac sync program, although I think they may have gotten it fixed. Generally if something is running that refuses to stop it can foul up shutdown. Try launching Activity Monitor from your /Applications/Utilities folder, show all processes, then click on the column header for "Process ID" to arrange in numeric order. Quit all your programs except Activity Monitor, and take a look to see what is still running that has a higher number than the Finder. Anything that is could be the culprit. Items that do not have a little icon are system processes. There should be two mdimports running plus mds (these are all Spotlight goodies) that launch after the Finder starts running. Try quitting anything else--Activity Monitor includes pmTool so don't quit them. You can quit by selecting the item, then click the Quit Process icon. After you've quit everything else, go ahead and quit AM normally and try to shutdown.


    Francine
    Schwieder
    G4 Dual 800; iBookG4; iPod, Mac OS X (10.4.3)
  • Dr. Smoke Level 9 Level 9 (56,585 points)
    Currently Being Moderated
    Dec 3, 2005 7:14 PM (in response to writergirl2)
    Hi, W.G.

    1. Any chance you are running Fruit Menu? If so, either disable it, check for updates, or uninstall it.

    2. As a general checkup, I suggest you run the procedure outlined in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.

    Good luck!

    Dr. Smoke
    Author: Troubleshooting Mac® OS X

    ---
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:

    I may receive some form of compensation, financial or otherwise, from my recommendation or link.
    PM G5 Dual 2.3GHz, iBook 700, more!, Mac OS X (10.4.3)
  • David Roland Level 3 Level 3 (515 points)
    Currently Being Moderated
    Dec 3, 2005 7:40 PM (in response to writergirl2)
    Repair Disk Permissions. Launch /Applications/Utilities/Disk Utility and select you HD and repair. Cheers
    Dual 867 Quicksilver, Mac OS X (10.4.3), DVD Ram, Apple Studio Display 17"
  • hyphen Level 6 Level 6 (15,320 points)
    Currently Being Moderated
    Dec 20, 2005 6:26 AM (in response to writergirl2)
    writegirl

    Do you have speed tools installed?
    iMac G5 2 Ghz - 2GB RAM, iBook 600 Mhz - 384 RAM, PowerBook 1.67 Ghz - 2 GB RAM, Mac OS X (10.4.3)
  • Robert Williams3 Level 2 Level 2 (450 points)
    Currently Being Moderated
    Dec 20, 2005 6:59 AM (in response to writergirl2)
    So you are able to restart or shut down by other methods, just not through the Apple Menu... what actually happens when you try in the menu?
    iMac G5 (Rev B), 20, 2.0 Ghz, 512 Ram, Mac OS X (10.4.2)
  • hyphen Level 6 Level 6 (15,320 points)
    Currently Being Moderated
    Dec 20, 2005 6:55 AM (in response to writergirl2)
    writegirl

    You cannot quit the SystemUIServer process, only force quit it but it will restrt staright away. I do not believe that this is the culprit. When you started Activity Monitor, did you notice any process hogging your cpu usage?

    Additionally, can you create another admin account and check whther the problem manifests there as well?
    iMac G5 2 Ghz - 2GB RAM, iBook 600 Mhz - 384 RAM, PowerBook 1.67 Ghz - 2 GB RAM, Mac OS X (10.4.3)
  • hyphen Level 6 Level 6 (15,320 points)
    Currently Being Moderated
    Dec 20, 2005 7:08 AM (in response to writergirl2)
    Are there any active users when you try to shut down? Turn them off/log them out. Does it work like that?
    iMac G5 2 Ghz - 2GB RAM, iBook 600 Mhz - 384 RAM, PowerBook 1.67 Ghz - 2 GB RAM, Mac OS X (10.4.3)
  • hyphen Level 6 Level 6 (15,320 points)
    Currently Being Moderated
    Dec 20, 2005 7:24 AM (in response to writergirl2)
    writegirl

    When you switch form your account to your nephew's do you log out from your's first? Similarly, do you log out from your nephew's when you switch to your's? Have you tried to turn Fast User Switching off and then try to shut down or restart?
    iMac G5 2 Ghz - 2GB RAM, iBook 600 Mhz - 384 RAM, PowerBook 1.67 Ghz - 2 GB RAM, Mac OS X (10.4.3)
  • Robert Williams3 Level 2 Level 2 (450 points)
    Currently Being Moderated
    Dec 20, 2005 7:42 AM (in response to writergirl2)
    Hi writergirl2,

    Oh, no, I meant are restart/shutdown greyed out or something in the menu?

    You said you can sleep your computer so I guess that command in the menu is selectable.

    This is not a fix for Apple Menu, but does the Control-Eject route work for you?
    iMac G5 (Rev B), 20, 2.0 Ghz, 512 Ram, Mac OS X (10.4.2)
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