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Apple ID and password that were used to set up ipad.

How to unlock activation lock if you don't remember the Apple ID and password that were used to set up your ipad?

iPad mini, iOS 9

Posted on Oct 3, 2020 1:52 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2020 7:39 AM

Neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Oct 3, 2020 7:39 AM in response to ribkafrombrunei

Neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

Regards

Giulio

Oct 3, 2020 8:28 AM in response to cheese-doff

cheese-doff wrote:

I have the same problem. Also I still have all the original invoices etc and have been reactivated before in 2016. Now it seems Apple just won’t reactivate again after many phone calls . They are just not helpful


If you have the original purchase receipts including the serial number, and have matching photo ID, have a chat directly with Apple Support. If Apple won’t reactivate it and for whatever reason(s) that might be, nobody here can help you—again, we’re other users and not Apple. Recycle it, if the Apple ID and password cannot be recovered.

Apple ID and password that were used to set up ipad.

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