MobileDeviceUpdater - "Can’t download the software because of a network problem."

Hi,


my system specs are:


  • OSX - High Sierra - 10.13.6 with latest security update 2020-005
  • iPhone SE with iOS 14.0.1


When I connect the phone to my Mac, I got a popup indicating that "A new software update is required to connect to the phone" (below)



This operation never ends successfully because of the message "Can’t download the software because of a network problem."


I've tried different options such as:


Nothing helped. Nevertheless, after digging for a while, I made one last attempt by directly invoking the MobileDeviceUpdater command from:


$ /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater


Which, after some time (again showing up a popup saying "Downloading 1 item") it returned the following log output, which probably provides some more information:


dyld: warning, LC_RPATH @executable_path/../Frameworks in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater being ignored in restricted program because of @executable_path
2020-10-03 15:27:57.044 MobileDeviceUpdater[4783:340981] Software update began.
dyld: warning, LC_RPATH @executable_path/../Frameworks in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater being ignored in restricted program because of @executable_path
dyld: warning, LC_RPATH @executable_path/../Frameworks in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater being ignored in restricted program because of @executable_path
dyld: warning, LC_RPATH @executable_path/../Frameworks in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater being ignored in restricted program because of @executable_path
dyld: warning, LC_RPATH @executable_path/../Frameworks in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources/MobileDeviceUpdater.app/Contents/MacOS/MobileDeviceUpdater being ignored in restricted program because of @executable_path
2020-10-03 15:28:34.307 MobileDeviceUpdater[4783:340981] Got an error during the update?! Error Domain=SUSoftwareUpdateErrorDomain Code=106 "Can’t download the software because of a network problem." UserInfo={NSLocalizedDescription=Can’t download the software because of a network problem., NSUnderlyingError=0x7ff30d70e3b0 {Error Domain=NSURLErrorDomain Code=-1100 "(null)" UserInfo={NSErrorFailingURLStringKey=https://swdist.apple.com/content/downloads/60/44/001-38529-A_280VD8N1GW/i5lxg0fynfxm4gucy0varw93pb9azg0ii9/001-38529.English.dist, PKURLErrorStatusCode=404, PKURLErrorResponseHeaders={
    Connection = "keep-alive";
    "Content-Length" = 9;
    "Content-Type" = "text/html; charset=iso-8859-1";
    Date = "Sat, 03 Oct 2020 13:27:57 GMT";
    Server = Apache;
}}}}


By looking at the last response, the parameter PKURLErrorStatusCode makes me think that the URL https://swdist.apple.com/content/downloads/60/44/001-38529-A_280VD8N1GW/i5lxg0fynfxm4gucy0varw93pb9azg0ii9/001-38529.English.dist returns a 404 (Not Found).


Pinging the name swdist.apple.com works, so it doesn't seem to be a DNS problem.

Tried the same with the browser (GET request) and also got a 404.


So sadly seems that I cannot make a backup or handle my iPhone/iPad from iTunes anymore?


Do you have any idea what could be the underlying problem (and how to get around it)?


Thanks in advance



MacBook Pro 13″, macOS 10.13

Posted on Oct 3, 2020 6:36 AM

Reply
2 replies

Oct 8, 2020 2:46 PM in response to jdhmoreno

Hello jdhmoreno,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to install an update on your Mac that is required to work with your iPhone. To help with this, please see if the steps in this Apple resource help and also make sure you don't have any security software that could interfere with this process, and then contact Apple directly if you need any further assistance.



If you can't connect to the App Store, iTunes Store, or other Apple services

Get Support 



Cheers!

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MobileDeviceUpdater - "Can’t download the software because of a network problem."

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