Email Signature not auto populating

Question

Level 1

31 points

Email Signature not auto populating

MacBook Pro (Catalina 10.15.6)

Apple Mail 13.4

2 MS Exchange email accounts set up to use through Mail.

Each account has a separate signature and they're both set up and visible. It used to automatically populate in my email, but not any more.

Preferences - Signatures Acct highlighted in left column, name of sig visible and selected in middle column, sig itself visible in right column.
Bottom drop down: Choose signature. Set to the name of the signature (as seen in the center column)

Yet no signature appears when I start a new message and the drop down signature menu in the message says None. The proper signature is visible in that dropdown menu and if I select the signature name it adds it to the email.

But why is it no longer automatically insert the signature, when it used to? And why don't the settings seem to be sticking?

Thanks

Manya

MacBook Pro 16″, macOS 10.15

Posted on Oct 3, 2020 9:51 AM

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Answer 1

msmsc Author

Level 1

31 points

Oct 9, 2020 6:54 AM in response to CarlAVII

Hi there,

Thanks. I talked with an Apple agent and we figured it out.

I had stopped an OS update (and then forgot to restart it). That seems to have done the trick!

Manya

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Answer 2

CarlAVII

Community Specialist

Oct 8, 2020 4:44 PM in response to msmsc

Hello msmsc,

Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to auto populate email signatures in macOS Mail. We can understand why you'd reach out for a solution.

To start, do you use signatures on any other mail accounts that aren't exchange? If so, does the signature populate successfully?

Also, let's make sure your Mac is fully up to date. Here is how.

Keep your Mac up to date

Here is a guide for creating and using email signatures which may help as well.

Create and use email signatures in Mail on Mac

Cheers!

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Email Signature not auto populating

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