My iPad is saying it can’t be restored after my son disabled it trying to get it unlocked.
How do I get it to restore when it keeps giving me an error?
iPad 2, iOS 9
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Error? Some details might be helpful if we are to have any change of being able to provide you with a detailed answer. Perhaps these support pages will be helpful to you:
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
iOS update and restore errors – Apple Support
For reference, if the iPad is disabled, this is the procedure that you should follow:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
I hope this information and guidance proves to be helpful in resolving the problem.