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iPhone not recognized by iTunes

6214 Views 11 Replies Latest reply: Sep 15, 2010 4:48 PM by buxwheat RSS
Ansgar Hoeber Level 1 Level 1 (120 points)
Currently Being Moderated
Jul 24, 2010 9:38 AM
Hi out there,
I'm using an iPhone 3GS and updated my iPhone OS to 4.0 and then to 4.0.1.
Due to some software problems (not in connection with iPhone or iTunes) I had to reinstall Mac OS X SL "Basic" and "Essential" software packages. Having done this, I applied Mac OS X 10.6.3 combo update and iTunes 9.2 update. And since then iTunes won't recognize my iPhone.
So I did a complete delete of iTunes as told in the documents of the Apple knowledge base and then installed iTunes 9.2 again. And after this reinstall my iPhone was regognized.
But after the next system restart the same again: No recognition of my iPhone. So I tried a new reinstall of iTunes (without prior deletion) with the result that my iPhone was recognized. But only 'til the next system start...
I've done this for approximately five times, but I think this couldn't be the intention of the iTunes programmers...
Does someone have an idiea?

Greetings from Germany

MBP 17" Unibody, 3,06GHz/8 GByte RAM/500 GByte HD/512 MByte VRAM, Mac OS X (10.6.3), MBP 17", 2,16GHz/2 GByte RAM/500 GByte HD/256 MByte VRAM
  • Jablonski283 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 24, 2010 9:47 AM (in response to Ansgar Hoeber)
    If you have snow leopard and it doesn't recognize your iphone try doing the software update then reboot your computer. When I upgraded to snow leopard, I had a software update that said one of the fixes was a problem with snow leopard recognizing iphones in itunes. Hope that helps
    MacBook, Mac OS X (10.6.4)
  • etz1 Calculating status...
    Currently Being Moderated
    Jul 27, 2010 10:29 AM (in response to Ansgar Hoeber)
    Same here. Mac Osx 10.6.4 and itunes 9.2 iphone 3GS with ios4 not being recognised by itunes.
    Mac Book Pro
  • etz1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 1, 2010 11:44 AM (in response to Ansgar Hoeber)
    Try this. It worked for me. I apologise for lifting it from another thread.

    Try reinstalling the AMDS, but do so in the following order:

    1. Disconnect your iPhone from your Mac.
    2. In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
    3. Move the iTunes icon to the Trash.
    4. Choose Go > Go to Folder.
    5. Enter /System/Library/Extensions and click Go.
    6. Locate the file AppleMobileDevice.kext and drag it to the Trash.
    7. Choose Go > Go to Folder.
    8. Enter /Library/Receipts/ and click Go.
    9. Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash. If prompted, authenticate with the administrator password.
    Note: This file may not be present in Mac OS X v10.6 and later; skip to the next step if this is the case.
    10. Restart the computer.
    11. Choose Finder > Empty Trash and restart the computer.
    12. Download and install the current version of iTunes.
    13. Connect your iphone to your Mac again and open iTunes.
    Mac Book Pro, Mac OS X (10.6.4)
  • Scott F. Level 2 Level 2 (155 points)
    Currently Being Moderated
    Aug 13, 2010 8:57 AM (in response to Ansgar Hoeber)
    I have the exact same problem you're having, so you're not alone!

    iPhone 3G + iOS4.0.1 + OS10.6.4 + iTunes 9.2.1

    If I re-install iTunes the iphone appears again and I can sync. But after a few days the problem returns. Really crazy and REALLY annoying.
    MBP 2.4 Intel Core i5, Mac OS X (10.6.4), 4GB RAM
  • Scott F. Level 2 Level 2 (155 points)
    Currently Being Moderated
    Aug 15, 2010 11:21 AM (in response to Ansgar Hoeber)
    Thanks so much for the reply Ansgar. The SDK update seems to have fixed it ... finally! I went and ran Software Update and there was the SDK Compatibility Update waiting to be installed. Strange, because I had never installed a previous version of it.

    However, your comment about the problem being between the "user's ears" wasn't accurate! . I found MANY people online with this same problem we had. It has nothing to do with selecting the items to sync in the tabs. You can't select anything if your iPhone doesn't appear in iTunes, as you know.... and it wasn't appearing because of this bug. Every time I would re-install iTunes the iPhone would reappear again and that would last for a day or so. Then the problem would come back.

    So far it looks like the SDK update has solved it.... let's see if it lasts!

    Thanks again for advising about this. I posted in several forums around the web and found no answers!

    MBP 2.4 Intel Core i5, Mac OS X (10.6.4), 4GB RAM
  • buxwheat Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 15, 2010 4:48 PM (in response to Jablonski283)
    Bingo! That solved my problem. It was just a small update, downloaded in a couple of seconds, installed, rebooted, everything is good now.
    MacBook Pro 13" iPhone 3GS iOS4, Mac OS X (10.5.8)


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