Apple CarPlay disconnecting in 2020 Acura RDX

I’m having the same issue with my car play on my 2019 RDX. I’ve contacted Apple on several occasions explaining to them that this problem started with the ios14.0.1. Even with the new iOS update, 14.2, I’m still having the same issues. It’s very annoying.

I have an 2018 Acura RDX and just recently updated to iOS 14.0.1 During my first drive with the update the Apple Car Play disconnected and reconnected six times over a 45 minute drive. Extremely irritating!! Previously my dealer was very helpful with these car play issues. I will call them Monday and update if I get anything not already mentioned in this thread. Sounds like this is an issue with ACURA not responding quickly enough to the apple update?

I had the same problem several months ago on my 2019 RDX and after trying everything I could think of, I called Acura and they had me retry the same things, then, eventually, do a factory restore on the car's infotainment system. That worked for me, but, recently, the disconnects started, again. It happened before updating to iOS 14.3. But, I also recently renewed my remote start services after letting it lapse and the problem started shortly after that. I submitted a support ticket to Acura and they created a case, but I haven't heard back. Does anyone think it's related to the AcuraLink app or services?

Every Acura owner of 2019-2020 rdxs needs to write a letter to Acura. I had a 2019 horrible disconnecting they could never fix and said it was my phone my cord updates - remove waze app. Really. How come ever other car company can get it right. So they sold me a 2020. It’s worse. There is class action lawsuit and if more people don’t start complaining there will be more accidents bc we get distracted when screen goes black or phone disconnects continuously. I’m write now filing for lemon law. 2 years of this **** is awful. I love the car but as a realtor this stuff not signing and in and out of shop. Im

done!! But I told them I will report them to bbb for fraud bc they are still marking that they have apple play which they have known now for almost 2 years that can’t consistently work and 1000s of complaints. More people speak out the better they will help us. Bc owning this car and the more people learn of its problems harder to sell and less money!! Write Acura today

I have tried this and had no such luck. Glad you have. I did the factory reset and left it without any new updates and still having the problem. Now my system is showing I need further updates (the little red dot on the system button). Did you do all the updates after the factory reset? Please let me know. Thanks

I’ve been experiencing the same issues for a while. I did a factory reset last week and it’s been working perfectly fine since. I could tell there’s an update to the system as the Android Car Play logo is different.

Very frustrating. I have a 2019 and after months of this same struggle, I am three weeks in and working well. I removed all phones from my cars blue tooth and then did a full factory reset. The reset took longer than 20 minutes and I finally just turned the car off.

crossing my fingers and so far so good. The only app I haven’t tried again is Waze. Apple Maps works just fine.

Success!! Five days in and I have not disconnected. So happy.

I removed/erased all phones from the system and then did a factory reset. So far so good.