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face time &message not work

when i enter apple id and password to start use facetime and message i receive this comment

MacBook Pro 15”, macOS 10.15

Posted on Oct 5, 2020 10:19 AM

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Level 10

239,435 points

Posted on Oct 5, 2020 3:00 PM

Try iCloud & signing out of that.

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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