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iPhone 7 randomly shuts off by its own (plugged or not)

My iPhone 7 has been randomly shutting off lately ( while charging or not) , I put my phone in the charger and left it for around 3 hours (I was out of the house) then I came back and it was off, it wouldn't start at all, I tried plugging it in the charge again but it didn't show anything then I tried holding the power button and the volume down button and the apple logo appeared and the iPhone opened again. it kept shutting off by itself and I tried to hard reset it, I updated it to latest version of IOS, I checked the battery health ( currently supporting normal peek performance) but the issue still persists, every time it shuts by its own I would have to hold the power button and the volume down button again and again . how do I fix this please.

iPhone 7, iOS 14

Posted on Oct 5, 2020 12:30 PM

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2 replies

Oct 11, 2020 11:38 AM in response to basmalakhalid

Hello, basmalakhalid.


Thanks for using Apple Support Communities. We're happy to get you to the right place for help with your iPhone 7.


It sounds like you've already completed the steps listed here: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


The next step is to reach out to Apple Support: Contact - Official Apple Support


Take care.



iPhone 7 randomly shuts off by its own (plugged or not)

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