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account recovery

I got an email from apple stating an account recovery process was started form my Apple ID. It also stated that an unknown phone number was going to get a text when the recovery time expires.

Also inside the email was a link that said that if we weren't the ones requesting the account recovery to click on the click to cancel. Doing so makes me very nervous however, I have also gotten 2 notifications on my phone asking if I want to use my phone to reset my password which I declined.

How do we cancel this request? Or even find out if it is legitimate.

Posted on Oct 5, 2020 1:46 PM

Top-ranking reply

Eric Root

Level 10

684,735 points

Posted on Oct 5, 2020 1:57 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.

Identifying legitimate emails from the iTunes Store.

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account recovery

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