6 Replies Latest reply: Jul 27, 2010 9:40 PM by Momangel
Momangel Level 1 Level 1 (0 points)
I just did an update on my ipad 2 days ago and now my email isn't working. I open mail, it loads then shuts down on me. I have done a restore on the ipad and have also done a hard shut down, blown out my email address and then reinstalled it but nothing is working. Please help!

ipad
  • goldfinger70 Level 1 Level 1 (0 points)
    I did the same thing & have the same problem. Was there a problem with the update?
  • Momangel Level 1 Level 1 (0 points)
    I think there was a problem with the update. My email works just fine on the computer but not on the ipad! Very frustrating, I have been looking on the web and can't find an answer anywhere!
  • goldfinger70 Level 1 Level 1 (0 points)
    I .have 3 email addresses. I shut off cogeco and found I could now open hotmail & yahoo. Then I went to my mail on my laptop & deleted all the messages on the cogeco server.Any messages I want to save I now put in a file on my laptop mail site. I then removed cogeco from my ipad & reinstalled it.I could now open this mail site.It showed I had some messages at the site but none were there.As soon as the first new message came in that number of messages corrected itself.Hope this works for you.
  • Momangel Level 1 Level 1 (0 points)
    Thanks for the info goldfinger. I have deleted my shaw account, closed mail, reloaded it, gone into my mail through shawmail.ca deleted everything there, then reloaded my mail. Nothing worked! I have read on another link that there is an undeliverable mail that is causing the glitch. I can't get into the mail on the ipad to delete this mail (I have deleted it everywhere else) to help solve the problem! Very frustrating!!
  • goldfinger70 Level 1 Level 1 (0 points)
    When you went to shaw did you empty all the folders ie sent, deleted & go to your settings on your pc & make sure when you empty your inbox sent junk & deleted folders they are removed from the server site otherwise when you re install shaw on your ipad it will redownload all the same messages.
  • Momangel Level 1 Level 1 (0 points)
    I did empty all my folders but when I re install my email on the ipad all the old emails still pop up!