mail keeps crashing and freezing

Hi stevefromnew city,

It sounds like you are experiencing some issues with the Mail application on your Mac. We can help with this.

To start, we recommend booting your Mac into safe mode and testing to see if the issue happens there. Here's how: How to use safe mode on your Mac. Once you test, click Apple menu () > Restart to get back to normal.

If you continue to experience issues, reply back here and let us know your current macOS version as found under Apple menu () > About This Mac.

Cheers!

stevefromnew city wrote:

mail keeps crashing ad freezing when i open preferences, How do i fix?

Did not help.. still crashing on my desktop and laptop

If it is a corrupt plist you can try— quit the mail.app

and Delete the com.apple.mail.plist from Finder>Go>Go To Folder, copy and paste:

~/Library/Containers/com.apple.mail/Data/Library/Preferences/com.apple.mail.plist 

relaunch the mail.app and test. The plist will automatically rebuild itself.

if no change you can always Control click the deleted .plist from within the Trash>Put Back

If no resolve—

Quit mail.

From the Finder>Go>Go to Folder, copy & Paste:

 ~/Library/Containers/com.apple.mail

Highlight all the contents in this folder. Place your mouse on the selection,

Then Control click (right-click) and choose "New Folder with Selection”. Do not move the new folder from this current location.

You can close the Finder window.

The next step will be to restart the Mac and test

After the computer is restarted, open the Mail.app> Preferences to see if it opens properly.

ref: step by step including pics:

https://discussions.apple.com/thread/251147316?answerId=252188310022#252188310022