Question marked as Apple recommended User profile for user: Axel Foley Axel Foley Community+ 2023 User level: Level 10 147,601 points Oct 6, 2020 5:06 PM in response to elvia295 Try and Force ReStart Your iPhone as instructed in this article by Apple ➔ How to Force ReStart your iPhone. If that does not work then -Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.If none of the above works then please contact ➔ Apple SupportAxel F. Show more Less Reply Link