Touch ID not working on iPad Air 2 after upgrading to iOS 14
Touch ID not working on iPad Air 2 after upgrading to iOS 14 or 14.1
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Touch ID not working on iPad Air 2 after upgrading to iOS 14 or 14.1
That would be an update to iPadOS 14.0.1.
Perhaps you could better describe “not working”. What happens when you try to access and set-up TouchID is settings? What errors do you see?
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A forced-restart of the iPad will often resolve an isolated issue that occurs after a system update:
Further troubleshooting guidance for TouchID issues can be found here:
If Touch ID isn't working on your iPhone or iPad – Apple Support
Yes, my updated software is 14.0.1.
I see no errors and I can set up TouchID with one or two fingerprints but after logging in
for the third or fourth time TouchID will not turn the operating system on and I am forced to type in my password. The home button is clean and I have tried the hard reset but this does not solve the problem.
One self-help website recommended after a hard reset not helping is to perform a system
reset.
The behaviour that you describe might suggest that the TouchID sensor and the OS are functioning normally - but your fingerprint may not be consistently read by the sensor.
A common cause of this problem can be due to grease or natural oils that are produced by your skin - or, if using barrier cream or moisturiser.
I have noted myself that difficulties can occur after using cleaning-gels during the current pandemic - after which I have had to sometimes had difficulties with my fingerprints being recognised, requiring that the fingerprint must be re-registered.
Climatic conditions can also cause issues, in particular when humidity is high.
Good points.
I don’t use hand cream much but I have noticed in the past that when my hands were cold TouchID did not work well. I’ll try warming my hands then resetting the fingerprint.
If there is an iPad Pro with Face ID I may trade up; the Face ID on my phone never fails.
Of current models of iPad, it is only the iPad Pro models that feature FaceID.
Touch ID not working on iPad Air 2 after upgrading to iOS 14