Bumper refund if bought from non-Apple store?

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Level 1

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Bumper refund if bought from non-Apple store?

Ordered my iphone 4 on the day of release from Vodafone (contract) and had the common dropped call issues, so went and bought an official Apple bumper. However, the bumper was purchased from a CarPhone Warehouse store NOT Apple as they were £5.00 cheaper in CPW. As you'd expect my local Apple store does not want to know about refunding me as they only refund on purchases from their own store (with receipt). CPW doesn't (at the moment) have anything to do with refunds for Apple products unless I'm returning it in unused condition, (which it is not). Does this mean I'm left holding the bill when I should really have a full refund of my £19.99 bumper expenditure? If so that leaves a rather bitter taste from the sugared pill delivered in the recent Apple press conference.

Imac, iOS 4

Posted on Jul 24, 2010 11:39 AM

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Answer 1

tonefox

Level 6

9,368 points

Jul 24, 2010 11:44 AM in response to J Carey

Apple fairly offered to refund anybody that bought a bumper from Apple. As Carphone Warehouse received your money, then Apple can scarcely be asked to refund what they haven't received. It's down to CPW, whom I would have thought should have some arrangement with Apple to play the game.

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Answer 2

J Carey Author

Level 1

0 points

Jul 24, 2010 11:54 AM in response to tonefox

+"It's down to CPW, whom I would have thought should have some arrangement with Apple to play the game."+

Let's hope so, early days so far I suppose. But would be very displeased to foot the bill for this.

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Answer 3

Jul 24, 2010 2:39 PM in response to J Carey

CPW's refund policy is a bit to be desired on accessories that they sell. They tend to replace items that are faulty and refuse to refund if they have something the same or similar in stock. I personally think you haven't a hope in getting your money back from them as what you bought isn't faulty

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