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Received a call and was instructed to

call back by pressing 1.

technician instructed to download from the App Store GO TO ASSIST.

is this from the Apple .

Posted on Oct 7, 2020 11:20 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2020 12:19 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


2 replies
Question marked as Top-ranking reply

Oct 7, 2020 12:19 PM in response to Lindacarolreeves

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


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