I forgot my passcode and when I connect to itunes to restore phone it says that the software could not be downloaded because the network connection was reset. Please help, thanks
iPhone 8 Plus
Hello gaiagirl!
We see you are having some trouble with a disabled iPhone that you cannot restore. Let's work together to get that issue resolved. The error you saw generally relates to iTunes connection to the internet being interrupted. Try restarting that computer and testing the restore once more. Also make sure iTunes is fully updated: Update to the latest version of iTunes. Lastly make sure the internet connection on your computer is stable and working by loading other content in another application and seeing if any issues occur.
We hope that helps. Take care!
Hello gaiagirl!
We see you are having some trouble with a disabled iPhone that you cannot restore. Let's work together to get that issue resolved. The error you saw generally relates to iTunes connection to the internet being interrupted. Try restarting that computer and testing the restore once more. Also make sure iTunes is fully updated: Update to the latest version of iTunes. Lastly make sure the internet connection on your computer is stable and working by loading other content in another application and seeing if any issues occur.
We hope that helps. Take care!
Thanks Chris, it worked a treat after I updated iTunes 👍
gaiagirl,
That is great to hear! We are so happy to know the issue has been resolved. Welcome to Apple Support Communties!
Have an excellent rest of your day.
forgot passcode iphone disabled cannot download restore software
