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User profile for user: LauraSauer
LauraSauer Author
User level: Level 1
4 points

iMac USB Ports

My iMac isn't recognising any of the USB ports. I've tried to connect my iPhone, charge the mouse, the keyboard, connect my camera and nothing comes up on Finder or elsewhere.

Have unplugged the power, nothing.

Have tried different devices on different ports, nothing.


HELP!


USB 3.0 Bus:

  Host Controller Driver: AppleUSBXHCILPTHB

  PCI Device ID: 0x8cb1 

  PCI Revision ID: 0x0000 

  PCI Vendor ID: 0x8086 

Bluetooth USB Host Controller:

  Product ID: 0x8294

  Vendor ID: 0x05ac  (Apple Inc.)

  Version: 1.46

  Speed: Up to 12 Mb/sec

  Manufacturer: Broadcom Corp.

  Location ID: 0x14600000 / 4

  Current Available (mA): 500

  Current Required (mA): 0

  Extra Operating Current (mA): 0

  Built-In: Yes

iMac 21.5″, macOS 10.12

Posted on Oct 7, 2020 5:31 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,855 points

Posted on Oct 7, 2020 7:27 PM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,855 points

Oct 7, 2020 7:27 PM in response to LauraSauer

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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iMac USB Ports

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