camera not working

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Level 1

8 points

camera not working

My camera and torch aren’t working after the latest update. I’ve restarted a couple of times but no success. Does anyone have a fix?

iPhone XR, iOS 14

Posted on Oct 8, 2020 1:24 AM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,592 points

Oct 8, 2020 1:56 AM in response to JamieWG

I know that you stated that you had restarted your iPhone however I want to make sure that you have also performed a Force ReStart as shown below:

Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

JamieWG Author

Level 1

8 points

Oct 8, 2020 12:43 PM in response to Axel Foley

I tried it a couple of times following your instructions but sadly it didn’t work. I think I’ll have to go to Apple direct - it happened directly after the recent update so there must be a bug.

Thanks again for your help.

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