apps will not open phone will not shut off

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Level 1

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apps will not open phone will not shut off

i have tried opening my apps, none will open, I am unable to restart my phone or even turn it off nothing works, I have no computer i can connect it to and try recovery mode HELP !

iPhone 11, iOS 14

Posted on Oct 8, 2020 8:49 AM

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Answer 1

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Lawrence Finch

Level 10

212,504 points

Oct 8, 2020 8:50 AM in response to tanecka

see this Apple support article—>If your iPhone, iPad or iPod touch won't turn on or is frozen – Apple Support

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Answer 2

tanecka Author

Level 1

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Oct 8, 2020 9:19 AM in response to Lawrence Finch

i can not turn my phone off or on it wont even come up and i do not have computer to restart it

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Answer 3

Oct 8, 2020 9:24 AM in response to tanecka

What happens when you follow the instructions in the link I posted in the section “If your screen is black or frozen”?

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Answer 4

tanecka Author

Level 1

10 points

Oct 8, 2020 9:27 AM in response to Lawrence Finch

I had to do the volume down up and hold the power button ive been doing this for about 30 mins and finally after the 4th try it shut off :) thank you for your response

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Answer 5

Oct 8, 2020 9:28 AM in response to tanecka

The key word in those instructions is “quickly"

“Press and QUICKLY release Volume UP”, etc

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apps will not open phone will not shut off

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