Apple Intelligence is now available on iPhone, iPad, and Mac!

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ants!!! In my Macbook

Hi,

Im having MacBook Air 2015. Few days ago I've found ants on my keyboard. They've also entered thru my headphone jack. Im a lot worried about it. Ive tried mid vacuuming it, used MacBook with charger (which produced heat). 70% of the ants are removed. But still 30% are there. Does it damage my MacBook? Will I get any support if I go to Apple care? Please help me fixing this issue. What should I do next?

MacBook Air

Posted on Oct 8, 2020 8:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2020 8:53 PM

Try putting a bait trap nearby to draw out the other ants. Ants exude a substance that can easily damage electronics.


Make an appointment at the Apple Genius Bar for service, ASAP, after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


2 replies
Question marked as Top-ranking reply

Oct 8, 2020 8:53 PM in response to Vishwa_2005

Try putting a bait trap nearby to draw out the other ants. Ants exude a substance that can easily damage electronics.


Make an appointment at the Apple Genius Bar for service, ASAP, after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


Oct 8, 2020 8:51 PM in response to Vishwa_2005

I think you'll be okay! If you feel comfortable opening your MacBook, do that and use compressed air to blow them out.


If you don't know how to do that or don't feel comfortable you can put you computer up on some drinking glasses (carefully!) this will make the ants feel uncomfortable and want to leave. put a utensil from the laptop to the table so there's a way for the ants to get out.

Ants!!! In my Macbook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.