I own two iPhones
IPhone 5s has been discontinued
The reason is that I lost my password
And I have to contact iTunes
And the device disappeared from appearing in my iCloud account?
ITunes failed 7 times to factory reset
What's the solution ?
iPhone 5s
Connect iPhone to Computer / Mac
Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]
You haven't mentioned whether you have a PC or Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
IPhone has stopped connecting to iTunes
