I paid for a subscription with Zoosk and it won’t allow me to get into the app

Why can I not get into the app , Zoosk

iPhone 7, iOS 13

Posted on Oct 9, 2020 8:30 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2020 5:19 PM

Hi Tazz951IE,


It looks like you purchased a subscription to a third party app, however you cannot access the app or purchased content. We want you to be able to view the additional purchased app content. You've come to the right place for help.


Let's start with the steps below and view your subscriptions to be sure the purchase was complete:


See or cancel your subscriptions


If you do see the subscription listed here but still are not able to access the information follow the link below to reach out to the developer:


How to contact an app developer


We hope this provides some guidance. Have a good day!

1 reply
Question marked as Top-ranking reply

Oct 14, 2020 5:19 PM in response to Tazz951IE

Hi Tazz951IE,


It looks like you purchased a subscription to a third party app, however you cannot access the app or purchased content. We want you to be able to view the additional purchased app content. You've come to the right place for help.


Let's start with the steps below and view your subscriptions to be sure the purchase was complete:


See or cancel your subscriptions


If you do see the subscription listed here but still are not able to access the information follow the link below to reach out to the developer:


How to contact an app developer


We hope this provides some guidance. Have a good day!

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I paid for a subscription with Zoosk and it won’t allow me to get into the app

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