Activation lock removal downloads

See the section - Check for Activation Lock before you buy a device from someone else in the article https://support.apple.com/en-us/HT201365

Only the person who set the lock can. It's an anti-theft measure; Apple generally doesn't unlock secondhand devices. Ask them to remove the lock or give you a refund.

If they're willing to unlock it but run into an issue with that, describe it here.

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