All that my iPad says is that there was an error installing this update. I don’t know what it wants me to do

What can I do if my iPad won’t tell me the problem? I am trying to update it to 14.0.1, but it simply says “error updating”

When I press “retry” the same thing happens, and “remind me later” does nothing.

Posted on Oct 12, 2020 7:29 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2020 8:00 AM

If it exists, delete the failed update package from the iPad...

Settings > General > iPad Storage


Scroll down the list of Applications until you find the Apple Update - then tap and select Delete Update.


Next, force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




After restarting the iPad, attempt to update the iPad:

Settings > General > Software Update


I hope this proves to be helpful in resolving the problem.


1 reply
Question marked as Top-ranking reply

Oct 12, 2020 8:00 AM in response to zander118

If it exists, delete the failed update package from the iPad...

Settings > General > iPad Storage


Scroll down the list of Applications until you find the Apple Update - then tap and select Delete Update.


Next, force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




After restarting the iPad, attempt to update the iPad:

Settings > General > Software Update


I hope this proves to be helpful in resolving the problem.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

All that my iPad says is that there was an error installing this update. I don’t know what it wants me to do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.