3 Replies Latest reply: Jul 31, 2010 4:01 AM by Gouse Mohammed
Gouse Mohammed Level 1 Level 1
Hi all,

I bought my iPhone 3G two years back and was really happy with it till yesterday.

All of a sudden I see apple logo on my screen. I tried to turn it off by pressing and holding the sleep button, but it didn't work. I tried the Home+Sleep option and switched it off. Then switched on and all I see is apple logo and after few minutes the white processing circle goes on for few seconds and it stops there, but it doesn't go forward to home screen. If I leave it as in this condition, I see the screen flash after few minutes and then the apple logo again. Finally the phone switches off and when I turn it on, I saw the red colored low battery, so charged the phone.

The whole above mentioned, is happening since two days. I can only think of force restoring the iPhone now, but was afraid if I lose all the data.
I thought of this option to force restore by "pressing Home button and hold and plug into my mac, open iTunes, keep holding the home button till I see a message saying - New iPhone discovered, would you like to restore- then press OK. " If I do this then does it take my phone back to as when it was bought, and do I have to do all the updates again??????????
I have a backup done last week though.

All your support will be really thankful as its really difficult to live without my Phone.

Macbook Pro, Mac OS X (10.6.4)
  • Gouse Mohammed Level 1 Level 1
    Or please let me know if there is any option other than restore, to switch on my phone and get it running.
  • Allan Sampson Level 10 Level 10
    When restoring an iPhone with iTunes, there are two options. From the iPhone's backup which is the default selection after the iPhone is completely erased and the firmware is reinstalled, or as a new iPhone or not from the iPhone's backup which must be manually selected.

    This link provides the data included with the iPhone's backup, which is updated by iTunes as the first step during the iTunes sync process.


    After restoring with iTunes from the iPhone's backup or as a new iPhone or not from the backup, this must be followed by a sync to re-transfer your selections under the various tabs for your iPhone sync preferences with iTunes.
  • Gouse Mohammed Level 1 Level 1
    Thanks Allan. I tried according to your suggestions, but was stuck in the beginning itself.

    When I selected to restore as a new iPhone, iTunes was automatically updating my phone to iOS 4.0.1, which I don't want to. Is there any other way to restore to my factory settings which had OS 3.0.1?

    Or if I restore to iOS 4.0.1 then can I go back to 3.0.1, when I sync to the backup I had with 3.0.1?