iPhone upgrade program - account not supported on apple.com
I switched carriers today from AT&T to Verizon with my iPhone 11 Pro which is on the iPhone upgrade program. Very seamless switch, no issues, everything works. When I went to click on the iPhone Upgrade Program pre-approval message tonight to get my iPhone 12 Pro preapproval, I get all the way through to the carrier check, it knows I'm on Verizon, but I get a message saying "your Verizon account is not supported on apple.com" I haven't been able to find any info about what this could mean (aside from the fact it has something to do with a business account which my account isn't), and talked to 3 people at Apple who had no idea. Has anybody seen this before?