The Apple iPhone 11 sometimes turns off the screen as soon as I answer a call. The screen goes unresponsive until the other party hangs up the call. I’m unable to do anything during the call including putting the call on speaker.
I have the same problem. Sometimes I can’t wake it up at all. At that point, I turn it off then back on again.
I have found that wiping the ear speaker piece with my thumb wakes it up. Just one firm swipe with your thumb is all it needs. I don’t know why as I’m not a high tech person, but it seems to the job so far. Let me know if it helps. It’s worth a shot? Next time your phone doesn’t respond to waking, swipe the ear piece speaker on the device.
I have the same problem. Sometimes I can’t wake it up at all. At that point, I turn it off then back on again.
I have found that wiping the ear speaker piece with my thumb wakes it up. Just one firm swipe with your thumb is all it needs. I don’t know why as I’m not a high tech person, but it seems to the job so far. Let me know if it helps. It’s worth a shot? Next time your phone doesn’t respond to waking, swipe the ear piece speaker on the device.
Hi there thanya93,
We understand you're experiencing an issue with your iPhone becoming unresponsive after answering a call, and we'd like to share some resources that can help.
Get started here: If your iPhone, iPad, or iPod touch won't turn on or is frozen
The steps here may also help: About iOS performance on your iPhone, iPad, or iPod touch
Cheers!
I think you’re right on! These iPhones have “attention aware” feature in general settings and if it’s on, then the device requires your attention when unlocking/waking it. That ear piece/camera part of the device perhaps becomes obstructed at times with the tempered glass. Again, I’m not a techie. Just a thought.
Thanks for clearing it up.
It works!! I think the problem is coming because of the tempered glass. When I remove it this problem isn’t there.
Screen Goes black during call and won’t wake up
