Apple Charging me for Apple Music without authorization

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Level 1

8 points

Apple Charging me for Apple Music without authorization

I just discovered I have been charged for Apple Music for 5 months without my knowledge (as the charge is the same amount as my icloud storage).... I purchased two songs to use in iMovie, I accepted these charges, the next day the subscription to Apple Music started... accepting the charges for the cost of the songs must have automatically subscribed me to Apple Music, which I cancelled in 2016 after my trial and two months... Really really sneaky and unacceptable that me purchasing two songs would lead to me unknowingly reactivating the Apple Music subscription. And Apple refuses to refund me because it was 'authorized.' I'm really not sure how, and what is considered 'authorizing,' as all I did was purchase two songs.

Posted on Oct 14, 2020 8:38 AM

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Answer 1

ed2345

Level 9

62,852 points

Oct 14, 2020 9:35 AM in response to hilarypap

hilarypap wrote:

I know, I just bought the songs, and it automatically restarted the subscription.

Hi Hilary,

Well that should not have happened if you just bought the song downloads.

To view and cancel your subscription see here:

See or cancel your subscriptions - Apple Support

Cancelling a subscription does not generate a refund. If you feel there are extenuating circumstances that justify a refund, use this procedure: Request a refund for apps or content that you bought from Apple - Apple Support

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