FaceTime Screen Goes Grey
My FaceTime call screen goes grey for this person only why does this happen and how does it stop ?
User profile for user:
sterling r
User level:
Community Specialist
Hey jaydaflyest,
It looks like you're having an issue on a FaceTime call. We can understand wanting to get that resolved. We want to help.
First, we'd recommend trying the steps in this article: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
"If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
"
As the issue is limited to one contact, it is likely that the issue is with that contacts device rather than with your device.
Thanks!