Trade in with broken screen

It might sound like a stupid question but it might fall between the cracks (if you allow me to use this term :))


Went to Apple site and looked how to purchase a Pro12. I want to trade in my iPhone XS Max that has a broken display.

Now, the website asks these questions:

Answer yes if all of the following apply:

  • The touchscreen is free of cracks, chips, and scratches
  • The cameras work

My screen does not have cracks or scratches and the camera works. But one time I dropped it and the display seems to be broken from the inside, making a black spot on the lower corner and a thin green line to the side all the way to the top.

So, being not cracked, if I answer YES will Apple give me the amount promised if I send it in?

Thanks,

G.

Posted on Oct 15, 2020 6:58 AM

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Trade in with broken screen

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