I Phone at black screen
My girlfriends phone is not allowing her do anything. It’s sitting at a black screen. She can’t turn it off, can still call on the phone but can’t control it. What should I do to fix it?
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User profile for user:
Leanne_68
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Community Specialist
Hey there PatrickRop34,
We understand you're trying to fix an iPhone that has a black screen but is still powered on. We'll be happy to help.
The best steps for issues like this can be found in the section "If your screen is black or frozen" here: If your iPhone, iPad, or iPod touch won't turn on or is frozen
This will guide you through the exact steps for force restarting. However, if this does not fix the issue, it would be best to reach out to Apple directly. There might be a hardware issue. Use this link: Get Support
We hope this helps. Cheers!