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CATdog16 Author

Level 1

4 points

Apple ID

When I try to log onto my imessage is says error occurred during authentication and i have tried everything on the apple website

MacBook Air 13″, macOS 10.15

Posted on Oct 15, 2020 7:11 PM

Top-ranking reply

BDAqua

Level 10

245,183 points

Posted on Oct 16, 2020 7:51 AM

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?+

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