Hello. I need help with my iPad restore. I tried to update and restore but it still doesn't work.

My ipad is air 2. the serial number is DL***5VV. Can you help me to restore it? Everytimes when I turn off the power it asks me to connect to iTunes.



[Personal Information Edited by Moderator]


iPad mini, iOS 12

Posted on Oct 15, 2020 9:29 PM

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1 reply

Oct 16, 2020 3:28 AM in response to Thodu1949

Assuming that you are simply trying to restore your iPad - either to Factory Settings or from an existing iCloud or iTunes backup - these support pages detail the procedures:

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If your iPad happens to be Activation Locked, you need to be aware that restoring an iPad will not, of itself, address the lock status of the iPad.


I hope this information provides the help and guidance that you seek.

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Hello. I need help with my iPad restore. I tried to update and restore but it still doesn't work.

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