Freezing-stuck problem

My iPhone 7 - iOS 14.0.1 keeps stuck and freezing when unlocking.

Posted on Oct 16, 2020 1:14 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2020 2:01 AM

Perhaps something went wrong during the latest update, or your iPhone or iCloud available storage is very limited (check them going to Settings>General>iPhone Storage and Settings>[your name]>iCloud).

If both available storages are okay (at least 10% of the total capacity is free), I'd suggest that you install a fresh copy of latest iOS version.

To do that, make a full backup of your iPhone, then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

When done, test your iPhone without restoring data from the backup. It it works fine, you can exclude a hardware failure, and you can restore data from your previously made backup.

Regards

Giulio


3 replies
Question marked as Top-ranking reply

Oct 16, 2020 2:01 AM in response to alkan128

Perhaps something went wrong during the latest update, or your iPhone or iCloud available storage is very limited (check them going to Settings>General>iPhone Storage and Settings>[your name]>iCloud).

If both available storages are okay (at least 10% of the total capacity is free), I'd suggest that you install a fresh copy of latest iOS version.

To do that, make a full backup of your iPhone, then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

When done, test your iPhone without restoring data from the backup. It it works fine, you can exclude a hardware failure, and you can restore data from your previously made backup.

Regards

Giulio


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Freezing-stuck problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.