iPhone upgrade says "not enrolled"

I enrolled in iPhone upgrade program a year ago, and have made 13 payments already. When I try to upgrade to the new iPhone, it says I am not enrolled. How can this be fixed?


Posted on Oct 16, 2020 7:02 AM

Reply
1 reply

Oct 20, 2020 4:07 PM in response to BGuzman41

Hi BGuzman41,


We appreciate you reaching out to us about the iPhone Upgrade Program. Did you verify your eligibility through the support page below?


Phone Upgrade Program - Upgrade to your favorite iPhone. Year after year.


If yes, we recommend that you team up with our Sales experts. Our Sales Support team will be more than happy to provide you assistance with any questions you have about the iPhone Upgrade Program. You can use this link to reach out to them: Apple Store Online - Apple


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone upgrade says "not enrolled"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.