voicemail sound faint with volume at max on iphone 11. earphones work fine.

Hello Skiplex,

We understand that there's an issue with your voicemail volume being too low, but it works as expected when your use earphones.

First, do you have a case or cover on your iPhone? If so, does removing it make a difference? Are any other apps affected?

Let's also have you go to Settings > Sounds & Haptics. Under the section Ringers & Alerts, is Change with Buttons enabled? If not, go ahead and turn that on, then try to turn up the volume while listening to a voicemail and see if that helps.

Have a good rest of your day.

Hi again, Skiplex,

Since the other steps didn't work, you should also make sure that your iPhone is also running the latest version of software, which is iOS 14.1.

• How to back up your iPhone, iPad, and iPod touch
• Update your iPhone, iPad, or iPod touch

If the issue continues beyond that, contact support: Get Support

Take care.