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Level 1

4 points

forgot passcode

Forgot/never installed passcode on new phone, I used face recognition. Now I'm locked out.

Please advise. Thank you.

iPhone X, iOS 13

Posted on Oct 18, 2020 4:24 AM

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Top-ranking reply

Level 10

124,823 points

Posted on Oct 18, 2020 4:29 AM

To set up facial ID, you needed to enter a passcode. Start here to recover it: https://support.apple.com/en-us/HT204306

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