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how do you find the old owner of a ipad so they can take it off there account so it can be unlocked and erased

I BOUGHT IPAD AIR 2 AT THE AUCTION AND IT'S NOT UNLOCKED HOW DO I FIND OUT WHO THE PREVIOUS OWNER IS SO THEY CAN TAKE IT OFF THEIR ACCOUNT.

Windows, Windows 10

Posted on Oct 18, 2020 7:46 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2020 8:25 AM

Sorry, the iPad is useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can independently secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock; Apple will not assist with tracing a prior owner. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community

1 reply
Question marked as Top-ranking reply

Oct 18, 2020 8:25 AM in response to BUTCH8181

Sorry, the iPad is useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can independently secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock; Apple will not assist with tracing a prior owner. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community

how do you find the old owner of a ipad so they can take it off there account so it can be unlocked and erased

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