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my phone is an iphone 11 pro max and its not turning on

my iphone is telling me to connect it to a computer and i did and then its says support.apple.com/iphone/restore and i looked for it up in my computer and now i cant us my hone so i have to go to the apple store

Posted on Oct 18, 2020 6:10 PM

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Question marked as Apple recommended

You need to put it in Recovery Mode. See this support document, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Posted on Oct 18, 2020 6:18 PM

1 reply

my phone is an iphone 11 pro max and its not turning on

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