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Level 1

10 points

Safari crashes every time I try to upload photos to etsy listing page

Safari crashes every time I try to upload photos to etsy listing page. I am able to use photos that are saved to my MacBook Pro but not ones that are stored in Photos app.

Process: Safari [6746]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 14.0 (15610.1.28.1.9)

Build Info: WebBrowser-7610001028001009~3 (610A55)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [6746]

User ID: 501

Date/Time: 2020-10-18 21:57:09.859 -0400

OS Version: Mac OS X 10.15.7 (19H2)

Report Version: 12

Anonymous UUID: 7293E010-A7F4-0CFA-6130-AC22DE65B720

Sleep/Wake UUID: 7953936C-8C84-48CC-BA1C-7C6E8E139F20

Time Awake Since Boot: 79000 seconds

Time Since Wake: 3600 seconds

System Integrity Protection: enabled

Crashed Thread: 9 Dispatch queue: com.apple.WebKit.ImageTranscoding

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [6746]

MacBook, OS X 10.11

Posted on Oct 18, 2020 7:08 PM

Best reply

Woofingfabulous

Level 1

11 points

Posted on Oct 21, 2020 5:47 AM

This is a fix as of 21/10/20.

We had the same problem and it has to do with how the photos were saved. Etsy only accepts JPEG images and apple in their wisdom are now saving files as heic. You wouldn't have noticed but the iPhone is now doing this automatically and when you transfer to Mac it doesn't change the format. Our solution was: go to iPhone settings, select camera, change the storage to most compatible. When transferring check that it says .jpg

It's a simple as that.

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Safari crashes every time I try to upload photos to etsy listing page

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