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User profile for user: janjan29
janjan29 Author
User level: Level 1
9 points

iPhone XR call quality

Updated iPhoneXR to 14.0.1 but the other person still cannot hear me well, still garbled/muffled or cutting out, they can only hear me if i face the bottom microphone directly to my mouth when speaking. Works fine if i'm on speaker mode though, also ok with headphones, wireless earbuds. Facetime audio, FB Messenger, Viber all works well when phone is used normally over the ear. Issue is only when calling using the carrier and using the phone over the ear. Doesn't seem to be a hardware issue. Audio/Video records well using front and back cameras, voice memo is also good.

Did not have this problem with my 7 plus and 8 plus.


TS done:

Used different Sim Cards and Carrier - no go

Noise cancellation off - no go

hearing aid compatibility on - no go

Enable LTE/VoLTE - no go

Reset network settings - no go

Factory Reset - no go


Posted on Oct 19, 2020 3:43 AM

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User profile for user: SravanKrA
SravanKrA
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User level: Level 10
425,214 points

Posted on Oct 19, 2020 4:13 AM

If you have distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
425,214 points

Oct 19, 2020 4:13 AM in response to janjan29

If you have distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speaker phone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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User profile for user: janjan29
janjan29 Author
User level: Level 1
9 points

Oct 19, 2020 5:19 PM in response to SravanKrA

Hi, all of those were already done and as i have mentioned, issue occurs only when holding the phone over the ear on normal calls using the carrier, but OK on speaker mode, and other head/earphones, Should eliminate the carrier issue here.... when using other apps, including facetime,messenger, viber and still holding phone over the ear is all good, which eliminates the microphone issue. Not sure if the regular calls affect the mic as this is the only call method having issues

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iPhone XR call quality

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