You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi
I have problem with install Face ID.
When I try I got the message ”Put the phone higher up” when I do that, it says ”Put the phone lower”.
please, can you help me?
My iPhone is an iPhone XR.
Have a good day!
Best regard
​[Re-Titled by Moderator]
Thank you, but I have alredy tried the tasks in the attachment you send me.
My problem is when I try to activate Face ID see picture 1.
It open next screen automatic, picture 2.
Everyting seems to be ok. Then when I see my face in the screen I got the failure message, picture 3.
The failure message is ”Put the phone higher up” and ”Put the phone lower".
I have checked the camera and it seems to be ok.
I have update to iOS 14.0.1 and I have restart the iPhone.
Any more idees who to be successful in the installation of Face ID?
Unable to set up Face ID
