How do I get a new phone shipped to Thailand under AppleCare+ Lost/Theft Protection?

Question

MPC1989 Author

Level 1

8 points

How do I get a new phone shipped to Thailand under AppleCare+ Lost/Theft Protection?

I bought a new iPhone 11Pro in the US before I moved internationally to Thailand in July. I bought Apple Care+ with Lost and Theft for the phone as well just in case something happened; and it did. The salesman at the Apple store told me that if this were to happen it would be easy to get a phone shipped to me fairly quickly. I made the lost phone claim on the 27th of September and the Assurant claim is still in progress? hasn't even gone through. I called Apple Support in Singapore and they said that this is a US issue. They gave me the number for this but I do not have a phone that will make international calls to the US. I am currently still paying for my iphone11Pro. I need to know what I can do to move this claim along, and get a new iPhone sent here asap.

iPhone 11 Pro, iOS 13

Posted on Oct 19, 2020 8:04 AM

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Answer 1

Oct 19, 2020 8:15 AM in response to MPC1989

AppleCare+ is valid in the country the phone and service was purchased in. It is not international. Whether Assurant will cover the claim in Thailand is questionable. You need to contact Assurant directly. We are just users on this user to user only forum and we cannot help you in this matter.

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Answer 2

KiltedTim

Level 10

225,774 points

Oct 19, 2020 8:15 AM in response to MPC1989

You can't have apple ship it to you in Singapore. Yo will have to have it sent to someone in the US and have them send it to you.

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Answer 3

MPC1989 Author

Level 1

8 points

Oct 19, 2020 8:20 AM in response to lobsterghost1

Yes, I am looking for them to send me a replacement phone. But from what Kilted Tim said I'll have to get the replacement phone in the US sent to someone back home, and they'd ship it...

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Answer 4

Oct 19, 2020 8:17 AM in response to KiltedTim

From what I read in the OP the phone is lost (or stolen), thus there would be nothing to ship to anyone in the US. I think they are asking how to get Assurant, to send them a replacement phone. Or perhaps I didn't read the post correctly?

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