Can’t shut down/restart and the finder disappears

cheong208 wrote:

It stuck at this and won’t shut down/restart

Hi, is the force shutdown bad to the MacBook Pro?

? If it was bad for Mac, I think you can rest assured Apple would not have included it in there help topic above

Shut it down, reboot and see if your issue is resolved.

 To trouble shoot further you can:

  —Try a SafeBoot https://support.apple.com/en-us/HT201262

  Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc.  Login and test. Reboot and test as caches get rebuilt.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a  reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode. 

 —Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

  This will tell you if it a universal issue or isolated to your user/admin account. 

If continue to have the issue Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.

 Recovery: https://support.apple.com/en-us/HT204904

If still have the issue try re-installing the macOS on top of your existing macOS for a fresh copy.

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

You can always force shut down your Mac holding the power button/TouchID button for ~6-10 sec.

ref: https://support.apple.com/guide/mac-help/log-out-sleep-restart-or-shut-down-mchlp2522/mac