I have an ipad that is password locked and i forgot the password, is it possible for apple to do a factory reset without upgrading the firmware(required for work), i have the proof of purchase.
iPad Pro 11-inch Wi-Fi
Be aware that if the device is centrally managed by an MDM platform, you may need assistance from the associated System Administrator.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Unless the iPad was activated by an MDM platform (in which case you will require assistance of your System Administrator), the iPad will have an associated AppleID - as this is required to initially activate the iPad.
If you have forgotten the AppleID or associated Password, the procedure to recover either has been comprehensively described. Likewise, the process to recover from a forgotten or disabled iPad Passcode has also been provided.
What password are you speaking of?
The passcode to unlock your iPad screen, or the password related to your Apple ID?
Regards,
Giulio
passcode to the ipad screen
AppleID account not configured at all
Ah yes it is activated through MDM, i will go inquire with the System Admin thanks
password locked ipad (never used activation lock) reset to factory settings by apple possible?
