MDM Feature request: wipe user data without resetting to factory defaults
It is possible on device and would be a game changer for environments like schools, if this could be done via MDM.
It is possible on device and would be a game changer for environments like schools, if this could be done via MDM.
This isn't really possible. In order to wipe all user data securely, you really need to wipe the entire device. With MDM, however, you can have it ready to reload quickly using configuration profiles and scoping the apps. I can turn around a device in minutes without ever touching it.
True, therefore I hoped to be able to place this as a feature request towards Apples, since the MDM framework obviously needs to be extended for this.
Fully resetting and re-enrolling devices doesn’t seem Apple-like for such a simple task.
We're running on ASM, which allows the same actions. But sometimes our students are having fun setting chinese as the system language and we do not open our WiFi to all of our students, so not all of our users can do the required steps.
Furthermore, even if they did, they'd have to wait for all apps to be installed; as a teacher, you don't want to start your lesson with a course waiting for their apps to be installed...
Hence, I'd really appreciate a MDM feature to be implemented by Apple, which allows wiping user content and keeping the profiles, language and region.
Btw: How can you do this with zero touch? For zero touch you can’t use Apple Configurator, since you need to plug the devices in (some of our devices are off site.) After wiping, I need to set language and region manually. Is there a way to avoid this? And finally I need to select a wifi network prior to activation. The old „Apple Store“-ssid trick doesn’t seem to work anymore since iOS 14. How do you connect your devices touchless?
So you suggest rather than asking Apple to implement a simple feature in MDM which already exists on-device I’d better buy hundreds of new iPads? Ok, technically it’s a solution, however, it doesn’t solve my problem...
So the issue is that students are sharing the iPads? Are you using the Shared iPad feature?
Yeah sort of. Since they share the iPads, it is necessary to wipe user data from time to time. Since most of our devices only have 32GB, the shared iPad feature is not available.
Are your devices enrolled in ABM?
I can remotely wipe, upon booting after the wipe, it will immediately ask what language (the user knows this), what region (the user also knows this) and then to connect to a network. Users can do that. Then they get the remote management screen and boom, ready to go.
It sounds like rather than a change to MDM, since this is an edge case, you may want to look into larger capacity devices.
MDM Feature request: wipe user data without resetting to factory defaults