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Black screen with white padlock and login/password field on startup

I have a 2015 MacBook 13” that’s displaying a black screen with a white paddock and login field when I boot it up. The regular apple logo doesn’t appear on startup. It doesn’t accept the password for the admin account when I enter it into the field on the screen. I haven’t encountered this before, does anyone have any suggestions?


Thanks,

MacBook Pro 13″, macOS 10.13

Posted on Oct 20, 2020 7:02 PM

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Question marked as Apple recommended

You set a firmware password:

Set a firmware password on your Mac - Apple Support

Posted on Oct 20, 2020 7:14 PM

3 replies

Black screen with white padlock and login/password field on startup

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