You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID stopped working and Amazon music App closes when you press "Play"

Hi updated to 14.1 after FaceID stopped working yesterday. Now Amazon music app closes off when you press play, have alerted app developer but wondering if anyone had a fix?



[Re-Titled by Moderator]


Posted on Oct 21, 2020 1:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2020 2:05 AM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

1 reply
Question marked as Top-ranking reply

Oct 21, 2020 2:05 AM in response to HugginMunnin

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

Face ID stopped working and Amazon music App closes when you press "Play"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.